Legal
Refund policy
Digital products are delivered instantly, which affects how refunds work. Here is exactly where we stand.
All sales are final
Because our products are downloadable and available immediately after purchase, they cannot be returned. By completing checkout you acknowledge that your right to cancel ends as soon as the download begins.
This is standard practice for digital goods and is why every listing shows previews, a full contents list and the file types you will receive before you buy.
When we do refund
A file is corrupt, incomplete or genuinely does not match its description and we cannot fix it within a reasonable time.
You were charged twice for the same order, or an accidental duplicate purchase is reported within 48 hours and the files have not been downloaded.
A technical fault on our side prevented delivery and we are unable to resolve it.
How to request one
Email support@digizenver.store with your order number and a short description of the problem, plus a screenshot if relevant. We reply within 24 hours and approved refunds are returned to the original payment method within 5 to 10 working days.
What is not covered
Change of mind, buying the wrong product by mistake after downloading, lack of the software listed in the product description, or difficulty editing a file you have not asked us for help with. In that last case, please ask — we would much rather help you use it.
Have questions about our legal policies?
Our support team is happy to clarify any questions regarding licensing, refunds, or data.